Browse > Home / Aeronautics News / Embraer Launches New Customer Relationship Portal

Embraer Launches New Customer Relationship Portal

Written by thomas · Filed Under Aeronautics News 

June 25, 2008

thomas

FlyEmbraer provides value-added online tools to support customer’s business São José dos Campos, June 25, 2008 – Embraer has launched FlyEmbraer (www.flyembraer.com), a new
Internet portal that provides after-sales services and customer support. FlyEmbraer was developed to offer
clients user-oriented tools and online data to support aircraft fleet operations.
“FlyEmbraer presents considerable enhancements in web portal technology and website
ergonomics, in supporting activities related to e-Commerce, fleet maintenance, flight operations
and engineering,” says Germano Bayer Jr., Embraer’s e-Business Director.
The new portal is based on state-of-the-art information technology, expanding functions
previously handled through the AEROChain portal (www.aerochain.com), which will now
focus specifically on relationships with suppliers. This is a third generation of Embraer Internet
portals, which started in 1998 with the Customer Integration System (CIS), and now extends
the capabilities of the former AEROChain, launched in 2001.
FlyEmbraer makes available to customers a wide scope of features designed to improve the
operation of Embraer products, including quick access to parts information, e-Commerce, order
tracking capabilities, and engineering and technical documents for guaranteeing safe and
efficient fleet operations.
The site also offers access to technical publications and specialized tools, such as the Aircraft
Health Analysis and Diagnosis (AHEAD) system, which continuously monitors the health of
the fleet, providing timely maintenance information for programming procedures, and the
Support Center, with digital communication and discussion forums. Additional tools, still under
development, are planned to be offered later in 2008.

» Próximo Post - La Nave Espacial de la NASA que Irá a la Luna Aprueba Importantes Pruebas Preliminares de Vuelo
« Post Aneterior - Junio Digital Edition

Comments

¿Tiene algo que decir?

You must be logged in to post a comment.