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Emirates Airline Switches on ULTRAMAIN Software

Written by thomas · Filed Under Commercial 

July 24, 2008

thomas

ALBUQUERQUE, N.M., July 24 /PRNewswire/ — Emirates Airline began use
of ULTRAMAIN maintenance and integrated logistics software on June 2, 2008.
ULTRAMAIN is developed by Ultramain Systems, Inc., (USI) of Albuquerque,
NM, USA.

The new Maintenance and Engineering software system is highly
integrated software that addresses most aspects of Emirates Engineering
including Line and Base maintenance, Planning and Scheduling, Configuration
Management, Quality Assurance, Maintenance Control, Materials Planning and
Inventory Control, Purchasing, Component Management, Warehousing and
Logistics, Back Shops Maintenance and the management of Maintenance Repair
Organisation (MRO) for the Emirates maintenance facility in Dubai, one of
the biggest and most advanced engineering facilities in the world.

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Muhammad Iqbal, Emirates Engineering IT Systems Manager, said:
“Emirates selected Ultramain because of its impressive capabilities, its
product flexibility, and USI’s proven record of large scale software
implementations.”

Mr. Iqbal, who managed this project, added: “The software
implementation included re-engineering of several business processes, a
complex exercise which was facilitated by the capabilities of the new
system. Emirates’ fleet is expanding rapidly and our old system simply
could not support what we wanted. Another large undertaking was the
migration of existing historic data. We set up eleven milestones for data
migration throughout the implementation. Each one had specific goals that
had to be met. This allowed us to take manageable steps where each step led
to the next larger step. The final GoLive data conversion went as planned
and took four days of machine time — twenty four hours a day. The
switch-over from our old system to Ultramain was a very challenging task
and it was achieved with the commitment, hard work and enthusiasm of the
teams involved.”

User training was another large challenge. Mr. Iqbal added: “The new
system workflow was pre-planned, allowing training courses and user
materials to be tailored to perfectly fit the intended use of the software
by each user, as per their respective roles. Ultramain Systems produced the
materials and then in conjunction with ourselves trained over 2500 users
here in Dubai.”

Another aspect of the implementation was the addition of software
enhancements. “Even though we chose Ultramain due to its capabilities, we
needed additional enhancements to fully meet our desired business
processes. USI worked closely with us to identify, design and develop these
additional capabilities,” said Mr. Iqbal.

Ron Brown, Director of Customer Services for Ultramain Systems, and
USI’s Project Manager for the implementation, said: “The enhancements we
developed for Emirates during this implementation have already been
incorporated in the standard Ultramain software. This shifts ongoing
support for these enhancements to Ultramain Systems and makes them
available to other Ultramain sites. Too often customers must pay again to
have their enhancement migrated to future releases. With Ultramain, that’s
not the case.”

Based in Dubai, Emirates is one of the fastest growing airlines in the
world. It currently operates services to 101 destinations in 62 countries
across six continents.

With more than 400 international awards to its name, Emirates is
renowned for its service excellence. The airline has a 117-strong fleet of
modern, wide bodied aircraft and is the largest customer for the Airbus
A380, having ordered 58 of the giant double-decker aircraft.

Ultramain Systems is a leading provider of aviation maintenance and
engineering software and can be reached at http://www.ultramain.com,
+1-505-828-9000 or sales@ultramain.com.

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