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Avidyne Announces New Flexcare Extended Warranty Plan

Written by thomas · Filed Under Aeronautics News 

November 5, 2008

thomas

FlexCare™ Provides Extended Service at Greater Value;
Continues Avidyne’s Commitment to Providing World Class Service & Support
AOPA – SAN JOSE, CA., November 6, 2008 –Avidyne Corporation, a leading provider of integrated flight deck and safety systems for general aviation aircraft, announced today that they have launched their new FlexCare™ Extended Warranty Service Plan, which is designed to offer owners of Avidyne products a higher level of support over the life of their aircraft at significant cost savings.

The FlexCare Extended Warranty Service Plan coverage period begins when the Avidyne product’s original 2-year new-product warranty expires.  FlexCare offers the same great benefits and services provided in Avidyne’s original new-product warranty including parts and labor, as well as all reasonable dealer removal, installation and calibration charges. FlexCare also includes Avidyne’s recently-announced Platinum exchange and Platinum Advanced exchanges services for support of expedited return to service. FlexCare covers both inbound and outbound shipping charges on exchanges. Owners have the choice of purchasing one, two or three year FlexCare Extended Warranty Service Plans.

“We’re committed to assuring our customers have after-sale support that provides value and keeps pace with our product development,” said Patrick Herguth, Avidyne’s Chief Operating Officer.  “We’ve built a strong reputation around our ‘Flying Made Simple’ approach to product innovation, and we are applying that same philosophy to supporting our customers.  This program is another step towards ensuring that their service experiences are made simple, too,” he added.

“FlexCare is the latest in a series of strategic decisions by Avidyne to drive its customer-focused service model,” said Rob Higby, Avidyne’s vice president of Sales, Marketing, and Customer Service, “We recently added new quick-turn services including Platinum Exchange and Advanced Exchange, and now we’ve reduced the cost significantly in order to make our extended warranty protection available to a larger number of our customers.”

In addition to FlexCare, Avidyne has implemented a number of other important initiatives to meet their goal of providing world-class product support including the recent opening of their new International Customer Support Center in Germany, a more than $2 million investment in expanding their Melbourne, FL-based call center and exchange asset pool, and the realignment of their sales and services teams within the same organization to maximize customer touch and responsiveness.

Pricing & Availability
FlexCare Extended Warranty Service is now available for all in-warranty and existing FLEX extended-warranty customers. Avidyne is also offering options for owners with out-of-warranty units to reinstate their coverage between now and November 30, 2008.

FlexCare Service Plan Rates    1 Year    2 Year    3 Year
Entegra 3 Display Systems      $2,100    $3,150    $4,200
Entegra 2 Display Systems      $1,525    $2,290    $3,025
EX5000 MFD & EMax™            $375        $565        $750
EX500 MFD                                  $375        $565        $750

About Avidyne Corporation
Avidyne’s continuing leadership in innovation and its Flying Made Simple™ system design make flying safer, more accessible and more enjoyable for pilots and their passengers. The company’s expanding line of products include the industry-leading Entegra integrated flight deck systems for new and existing aircraft, datalink-capable EX5000 and EX500 multi-function displays and the dual-antenna TAS600 series of active traffic advisory systems, the MLB700 broadcast datalink receiver, the MLX770 world-wide datalink transceiver, and the TWX670 Tactical Weather Detection system. Headquartered in Lincoln, MA, the company has facilities in Columbus, OH, Melbourne, FL, and Boulder, CO.

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