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Jeppesen Selects Alpine Access to Provide Quality Customer Care

Written by thomas · Filed Under Aeronautics News 

January 14, 2009

thomas

Customer-focused navigation leader will utilize aviation-experienced professionals for customer service and revenue generation

DENVER, Jan. 14 /PRNewswire/ — Alpine Access (http://www.alpineaccess.com), the premier provider of home-based customer care solutions for brand-conscious companies, today announced that it has been selected by Jeppesen to handle inbound customer service and order placement. Jeppesen selected Alpine Access based on the company’s ability to offer a workforce of customer service professionals with specific aviation experience, and because the reduced environmental impact inherent in the home-based contact center model aligns with Jeppesen’s policies.

Known for providing the most accurate and timely information in the air, on the water and on the ground, Jeppesen makes customer service a priority. To fully meet the needs of their pilot customers, the company needed a customer contact partner with strong transportation experience both as an organization and within its employee base. They selected Alpine Access because not only did the company have strong travel knowledge, the virtual nature of its business model provided access to hundreds of customer care professionals (CCPs) with previous aviation experience.

“At Jeppesen, our customers’ success is our success. We must fully understand the needs of each person in order to provide the best possible service and support,” said Steve Card, director of sales and service, Business & General Aviation. “After an extensive selection process, we chose Alpine Access because they offered the right combination of experienced customer service professionals, efficient operations and a business model that is environmentally progressive.”

Alpine Access is a leader in the home-based customer care market. Through its unique employee-matching program, customer care professionals are recruited, screened and hired based on their unique skills, passions and experiences. These employees are then dedicated by Alpine Access to a single client that matches their profile. As a result, clients know that the CCPs handling their calls are passionate, qualified and possess unique knowledge of their particular industry. Alpine Access’ agent-match program has proven to have positive financial benefits with better results for one-call resolution, customer satisfaction, customer retention, and average order sizes.

“Jeppesen’s dedication to providing the highest possible customer service matches our own company philosophy and makes this a strong combination that will result in satisfied customers,” said Christopher M. Carrington, CEO of Alpine Access. “The unique capabilities and benefits of our home-based customer care solution will support Jeppesen’s efforts to dominate the market and grow the company.”

About Jeppesen

For 75 years Jeppesen has made it possible for pilots and their passengers to safely and efficiently reach their destinations. Today this pioneering spirit continues as Jeppesen delivers essential information and optimization solutions to improve the efficiency of air, sea and rail operations around the globe. Jeppesen is a subsidiary of Boeing Commercial Aviation Services, a unit of Boeing Commercial Airplanes.

About Alpine Access

Alpine Access pioneered a distinctive home-based employee contact center model in 1998 that provides greater customer connections and premium quality results by matching an elite workforce of agents to specific client needs. With this service, customers in the retail, travel, financial and public sectors, including J.Crew, Office Depot, Jeppesen, EDS – an HP company, and the Internal Revenue Service, experience improved operational efficiencies and increased financial success with higher one-call resolution, greater customer satisfaction scores and larger average order sizes.

Alpine Access employs 7,500 distributed home-based agents and has been included on fastest-growing company lists such as the Inc. 500, Deloitte & Touche Fast 500 and the Denver Business Journal in each of the past several years. For more information, visit the Alpine Access website at www.alpineaccess.com or call 1-866-279-0585. Alpine Access – Advantage, yours.(TM)

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