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Dassault Launches “Falcon E-Forum” Online Seminar Series

Written by thomas · Filed Under Aeronautics News 

March 6, 2009

thomas

(Teterboro, New Jersey, March 6, 2009) – In an effort to provide world class
communication between Dassault and its Falcon operators, the first “Falcon E-Forum”
was recently hosted by Dassault Falcon. The “E-Forum” is a regular internet based
seminar designed to provide an exchange of information and best practices with Falcon
operators. Thirty two Falcon 7X customers from the United States, France, Mexico,
Brazil, Switzerland and the United Kingdom took part in the first session.
“Falcon’s E-Forum program is a cost-effective tool that’s flexible and interactive, and
improves our responsiveness to customer feedback and information-sharing techniques,”
said Frank Youngkin, Vice President of Customer Service in the western hemisphere.
“Our customers demand and deserve these innovative tools to help ensure that their
Falcons are always ready to go so they can stay ahead of their competition.”
The seminars last approximately one hour and focus on one specific topic of interest (or
model series) per session. E-Forums provide a medium to communicate in an interactive
environment with Falcon operators on timely issues.

Participating in “Falcon’s E-Forums” is convenient and easy. It only requires a computer
with an internet connection and Microsoft Live Meeting and a phone to listen to the audio
portion of the presentation. Attendees can listen to the presenter while simultaneously
viewing presentation slides and other materials. Additionally, they can submit questions
which can be answered by subject matter experts from the Dassault Falcon team.
Dassault Falcon is responsible for selling and supporting Falcon business jets throughout the
world. It is part of Dassault Aviation, a leading aerospace company with a presence in over 70
countries across 5 continents. Dassault Aviation produces the renowned Mirage and Rafale
fighter jets as well as a complete line of Falcon business jets. The company has assembly and
production plants in both France and the United States and service facilities on both continents. It
employs a total workforce of over 12,000. Since the rollout of the first Falcon 20 in 1963, over
1950 Falcon jets have been delivered to more than 65 countries worldwide.
The family of Falcon jets currently in production includes the tri-jets—the Falcon 900DX,
900EX, 900LX and the7X—as well as the twin-engine Falcon 2000DX and 2000LX.

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