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Bell Helicopter Takes the Top Spot in Product Support Categories

Written by thomas · Filed Under Aeronautics News 

August 13, 2009

thomas

FORT WORTH, TX (July 22, 2009) – Bell Helicopter, a Textron Inc. (NYSE: TXT) company, scored another win with its repeat as the highest rated rotorcraft manufacturer for product support in the Aviation International News (AIN) annual survey.

Coupled with its 15th consecutive number one ranking in the Professional Pilot magazine survey earlier this year, Bell continues to dominate this important measurement of customer satisfaction.

Danny Maldonado, Bell’s senior vice president of customer support and chief services officer, stated, “We are grateful that our customers continue to recognize the effort we put in supporting our products in the field. Bell knows that our operators rely on our support structure to keep their aircraft in the air where they can be productive assets.” Bell’s support philosophy has created a mindset that is backed up by dedicated resources that are available around the clock, so no matter where you are the Bell team is there when you need them.

“We are continuously evaluating our support team and structure looking for ways to improve, and the comments provided by our customers in this survey are an important tool in that improvement process,” said Maldonado. Bell has been ranked number one in all but one of the annual AIN surveys.

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