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AVIDYNE EXPANDS INTERNATIONAL SUPPORT PRESENCE WITH OPENING OF NEW AUSTRALASIA SUPPORT CENTER

Written by thomas · Filed Under Aeronautics News 

October 6, 2009

thomas

Avidyne opens “Avidyne-Australasia” through partnership with Pacific Avionics to provide telephone technical support and in-region exchange depot assets for Australia, New Zealand, and SE Asia; Continues Avidyne’s on-going commitment to a customer-focused service model.

Lincoln, MA – October 6, 2009 — Avidyne Corporation, a leading provider of integrated flight deck and safety systems for general aviation aircraft, announced the opening of Avidyne Australasia™, a new International Customer Support Center for the Australasia region.  In partnership with Pacific Avionics Pty. Ltd. of Bankstown, Australia (outside Sydney), Avidyne-Australasia will provide customer support and exchange depot services to Avidyne’s customers, distributors, and limited service centers throughout Australia, New Zealand, and Southeast Asia. The opening of this office represents the latest in a series of strategic decisions by Avidyne to increase its customer-focused service model throughout the international marketplace.

Hours of operation are 08:00 to 17:00, Monday thru Friday, local Sydney time (AEST). Support staff members at the Sydney facility are fully capable of processing Return Material Authorizations (RMAs), verifying warranty status, and addressing general customer support questions and concerns.

“Avidyne is strategically focused on enhancing our position in the international arena and we are pleased to be partnered with Pacific Avionics to expand support services in the Pacific Rim region,” said Patrick Herguth, Avidyne’s Chief Operating Office. “With the opening of Avidyne-Australasia and the previous opening of Avidyne-Europe, we continue to make significant investments in internationally-targeted support, which will lead to better service, faster turn times, and increased customer satisfaction.”

“We are quite excited to have been selected by Avidyne to run their Avidyne-Australasia Support Center,” said Brad Granger, Director of Pacific Avionics. “We have a terrific and long-standing relationship with Avidyne and we believe we are uniquely positioned to provide world-class telephone support and quick-turn exchange services for all of Avidyne’s customers operating throughout the region.”

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