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12 Bell Customer Service Facilities Achieve Platinum Rating

Written by thomas · Filed Under Aeronautics News 

March 2, 2010

thomas

HOUSTON (February 22, 2010) – Bell Helicopter, a Textron Inc. (NYSE: TXT) company, today
recognized 12 Customer Service Facilities (CSFs) as achieving Platinum-level ratings for 2010.

“We are extremely pleased to announce the 2010 Platinum-level Customer Service Facilities,” said Danny
Maldonado, senior vice president of customer support and chief services officer at Bell Helicopter. “We
are proud to call these 12 CSFs part of our global network and are honored to award them with the
Platinum rating for excellence in customer service.”

The 12 Platinum-level CSFs for 2010 are:

 Air Asia Company Ltd., based in Taiwan;
 Alpine Aerotech Ltd., in British Columbia, Canada;
 Arrow Aviation Co. LLC in Broussard, La.;
 Avialta Helicopter Maintenance Ltd. in Alberta, Canada;
 Eagle Copters Maintenance Ltd., in Alberta, Canada;
 Fuji Heavy Industries Ltd., based in Tochigi, Japan;
 Motorflug Baden-Baden GmbH in Rheinmuenster, Germany;
 Northwest Helicopters LLC in Olympia, Wash.;
 Patria Helicopters AB, operating in Sweden;
 Rotorcraft Support, Inc., based in California;
 Sikorsky Aircraft Australia Ltd. DBA Sikorsky Helitech, operating in Queensland, Australia and
 Uniflight, LLC, based in Grand Prairie, Texas.

Each year, all Bell-approved CSFs undergo a strict audit process to ensure Bell customers are provided
the highest level of customer support. The Bell Achievement Ranking System (BARS), which reached full
network-wide deployment in 2008, measures Bell’s authorized CSFs on multiple factors relating to the
customer experience.

All 12 of the 2010 Platinum level CSFs have factory-trained maintenance technicians, a guaranteed
inventory of Bell spare parts, insurance coverage for helicopters and a safe, clean environment.

“BARS is designed with the customer in mind,” said Kirk Blackwelder, manager, customer service facility
support. “Our CSFs are measured on inventory management, third-party maintenance focus,
comprehensiveness of service, technical training and facility quality.”

Maldonado added, “We are committed to providing our customers a complete customer experience and
improving overall levels of support. Our global CSF network plays a key role in ensuring that commitment
becomes a reality. Under the BARS process, we challenge our CSFs to provide superior levels of
customer service. These 12 CSFs have risen to that challenge, delivering Bell helicopter operators with
excellence in customer service.”

The Bell CSF network consists of more than 120 service facilities located in 32 countries around the
world.

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