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Embraer Executive Care (EEC) is Offered to Phenom Customers

Written by thomas · Filed Under Aeronautics News 

October 9, 2008

thomas

Maintenance program will be available in two versions
São José dos Campos, October 5, 2008 – Embraer is broadening
its Embraer Executive Care program (EEC) to include the
Phenom 100 and Phenom 300 jets, thus offering customers the
confidence and predictability of a fixed-cost maintenance
support. Initially, the EEC program will offer coverage for the
models in most of North America, South America and Europe.
“The EEC program has become such an important and popular part of the Legacy 600
ownership experience that we are now pleased to extend it to Phenom 100 and Phenom 300
customers, who will enjoy the same premium service and peace of mind, by meeting their
needs and expectations immediately, as the jets enter service,” says Edson Carlos Mallaco,
Embraer Vice President, Customer Support and Services, Executive Jets.
EEC protects the customer’s investment in the aircraft by laying out a regular service plan that
covers the entire jet for a fixed hourly fee per flight hour. The program fee is specific to each
Embraer executive jet and is adjusted to the yearly usage level of the aircraft, contemplating
both high and low usage operational profiles for the aircraft.
Embraer’s pre-negotiated contracts with service centers, logistics providers and parts
suppliers make this program available. The Phenom jets’ engines are covered by Pratt &
Whitney Canada’s ESP® (Eagle Service Plan).
As with the Legacy 600, the Phenom EEC program will offer a choice of coverage levels. The
standard module covers airplane parts from tip-to-tail, which is an advantage in this category
of executive jets. EEC takes virtually all of the guesswork and uncertainty out of aircraft
ownership. The program even covers all costs associated with shipping and insurance of
serviceable parts that are replaced at normal maintenance intervals.
Under the Enhanced EEC module, the program also covers labor for scheduled and
unscheduled maintenance, including the cost incurred when Embraer’s Mobile Recovery
Services (MRS) are called into action in an Aircraft On Ground (AOG) situation. The
comprehensiveness of this option is unique when compared to any other pay-per-hour service
plan offered in the market.

In addition to the EEC, Embraer has component pool programs shared by a worldwide fleet,
enabling the Company to offer the lowest exchange costs, mitigating cost increases in parts,
labor and unscheduled maintenance

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