TACA Makes Improvements to Business Class
Written by thomas · Filed Under Aeronautics NewsOctober 28, 2008
New amenities include more room between seats, new china, and comfort kits for overnight flights
San Salvador,El Salvador, October 23, 2008 — TACA, the international airline for today’s modern traveler, announced today that as of this month all Business Class passengers will enjoy a series of additional amenities designed to improve the quality of service and offer a more pleasant travel experience.
For additional passenger comfort, there will now be more space between Business Class seats. In addition, many of the seats will now recline twice as far back as before to provide passengers with greater comfort and freedom of movement.
Those who travel on Business Class can now also enjoy a series of new amenities such as new porcelain china, new tablecloths, napkins and silverware, and a comfort kit for overnight flights.
The new porcelain china features an unconventional design for the industry. The new silverware, tablecloths and cloth napkins will help passengers forget they are in fact aboard an airplane.
Comfort kits will be distributed on flights departing between 7:00 p.m. and 5:00 a.m. that last longer than four hours. The kits will include a toothbrush, toothpaste, moist towelettes, a sleeping mask, earplugs, moisturizing cream and a surprise item that will change throughout the year.
“These improvements to TACA’s Business Class come from having learned to listen to our customers throughout the process of renewing our brand,” saidEstuardo Ortiz, Vice President, Commercial Services, TACA. “We want our passengers to feel comfortable and taken care of, so that they will want to travel with us each and every time. With these service improvements, our goal is to eventually become the preferred airline for our customers and to prove that our new image is more than just cosmetic. This renovation illustrates the fundamental change that is taking place in our products and our service philosophy.”
TACA is the international airline that unites the threeAmericasand that strives to offer a world-class service
that is kind, efficient and safe for today’s modern traveler.
About TACA
Founded in 1931 and with a history that spans more than 77 years, TACA has made a priority of offering passengers a travel experience marked by friendliness, respect and excellent customer service. Today, TACA flies to 39 destinations in 22 countries in North, Central, South America and the Caribbean, including daily flights to nine of the largest cities in the United StatesandToronto,Canada. TACA connects the three Americas with flights to destinations such as New York, Los Angeles, Washington D.C., Buenos Aires, Santiago de Chile, São Paulo, Lima, Quito, Bogota, Caracas and Santo Domingo.
TACA’s fleet is made up of the latest aircraft available in theAmericasand includes 38 Airbus 319s, 320s and 321s, as well as two Embraer E190 jets, with the latest in aerospace technology, safety features and amenities for its passengers. For more information on TACA’s products and services, please visit the airline’s website atwww.TACA.com.
TACA has one of the industry’s best operational records, with an on-time record of more than 90% and an itinerary completion rate of more than 99%. TACA is IOSA-certified (IATA Operational Security Audit) and provides fist-class maintenance services through Aeroman ACTS, which services distinguishedU.S.airlines such as JetBlue and U.S. Airways, in addition to various leading Latin American airlines. Aeroman ACTS is one of the few maintenance centers in the world which comes highly recommended by Airbus Industries.
TACA’s REGIONAL business unit complements our airline’s Central American network. With a fleet of 30 propeller planes seating 12-50 passengers, REGIONAL operates close to 150 flights per day. REGIONAL services small and medium-sized destinations fromCancun,Mexico to the north, toPanama’s San Blas Islands to the south.
In order to provide travelers with additional options, TACA holds code-sharing agreements with other airlines. An agreement betweenIberia and TACA allows travelers to enjoy direct flights between Central America andSpain, with connections to the rest of Latin America through TACA and to other European cities throughIberia. An agreement with United Airlines offers varied travel options by transparently combining segments serviced by both airlines. The airlines maintain complementary route networks which give passengers access to destinations all over the world. Additionally, these code share agreements allow users to combine loyalty programs, such as TACA’sDistanciaprogram,Iberia’sPlusprogram and United’sMileage Plus.
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