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Dassault Falcon Increases Customer Service Presence in India

Written by thomas · Filed Under Aeronautics News 

July 14, 2008

thomas

FARNBOROUGH, GREAT BRITAIN–(Marketwire – July 14, 2008) – Dassault Falcon Increases Customer Service Presence in India

(Farnborough, Great Britain, July 14, 2008) – “The Indian market for business jets has been rapidly expanding especially in the last three years due to a very strong economy across all sectors,” said John Rosanvallon, President and CEO of Dassault Falcon. “With their exceptional performance and fuel efficiency, the entire Falcon fleet is positioned very nicely for long term success in this region.”

To support this growing fleet, Falcon Customer Service recently relocated Falcon’s Field Service Contact for India, Aadil Goulamaly to Mumbai. Aadil was previously based in Saint-Cloud, France providing operation, administrative and technical support to Falcon customers throughout the Eastern Hemisphere. Before joining Dassault Aviation, Aadil spent four years with a French regional airline and two years on French firefighter aircraft as an avionics technician. He then received a Master’s degree in Aircraft Maintenance.

“Aadil has been working with us for four years now and has taken care of Indian customers from the beginning. His skills and experience made him the perfect candidate for this job.” Stated Guillaume Landrivon, Director, Customer Relations & Field Service. “Customer Service already had three technical representatives in place in Singapore, Beijing and the Hong Kong region. Aadil’s arrival will strengthen the team on the Asian Subcontinent and help them continue to deliver first-class field support.”

Last month, Dassault Falcon also announced the opening of a spares distribution center in Mumbai, India. The inventory is valued at nearly $1.5 million U.S, which means that together with the Shanghai distribution center, Dassault Falcon has now approximately $8 million U.S. of Falcon Spares in the Asia-Pacific region. The Mumbai distribution center is managed by DHL. Through their bonded warehouse, DHL, in partnership with Team Aviation will be responsible for the import/export, shipping, receiving and transportation of Genuine Dassault Falcon Replacement Parts to operators from this warehouse.

“DHL has a long history with Dassault.” said Frank Youngkin, Vice President, Falcon Customer Service, adding “We’ve been working together for 25 years now, from both our Le Bourget and Teterboro distribution centers. Our operators will continue to order parts directly from Dassault’s support hotline and the order will generate a shipment from the correct distribution point for a timely delivery to the operator.”

Dassault Falcon currently has Authorized Service Centers in Singapore and Dubai. To support its customers in India, local service centers are currently being evaluated. Dassault’s presence in the country also includes a liaison office in New Delhi. That office serves both the Indian civil and military fleet which includes 50 Mirage fighter jets.

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